Shipping FAQ

Last updated: January 13, 2026

How long does order processing take?

Most orders are processed within 1–3 business days after payment is confirmed.

Personalised, custom-made, or made-to-order products may require additional preparation time. The estimated processing period should be shown on the product page or order confirmation.

How long does delivery take?

Estimated delivery times depend on the destination and selected shipping method:

• Standard shipping: 5–10 business days
• Express shipping: 2–5 business days
• International shipping: 7–21 business days

These are estimates and do not include order-processing time, customs delays, weekends, or public holidays.

Do you offer international shipping?

Yes, we may ship to selected international destinations.

Available countries and shipping charges will be displayed during checkout. Customers are responsible for checking whether the purchased product is lawful to import into their country.

How much does shipping cost?

Shipping costs depend on:

• Delivery destination
• Package weight and size
• Selected shipping method
• Order value
• Carrier charges

The final shipping cost will be displayed before payment is completed.

Is order tracking available?

Tracking is available for most physical orders.

Once the order has been shipped, you should receive a confirmation email containing the tracking number and carrier information.

Tracking updates may take up to 48 hours to appear after dispatch.

Why has my tracking information not updated?

Tracking may not update immediately because:

• The carrier has not scanned the package
• The package is moving between facilities
• Customs is reviewing the shipment
• The carrier is experiencing delays
• The tracking system has not refreshed

Allow up to 48 hours for the first tracking update.

Can I change my shipping address?

Contact us immediately at support@trustidcenter.com.

We may update the delivery address only if the order has not already been processed, produced, packaged, or shipped.

We cannot guarantee that address changes will be possible after an order is submitted.

What happens if I enter the wrong address?

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, failed deliveries, or lost orders caused by incorrect customer-supplied information.

If the order is returned to us, additional shipping charges may apply before it is resent.

What happens if my package is delayed?

Delivery delays may occur because of:

• Carrier disruption
• Customs inspections
• Weather conditions
• Public holidays
• High shipping volumes
• Incorrect delivery information
• Events outside our reasonable control

Contact us if the package has not arrived after the estimated delivery period.

What happens if my package is lost?

A package is considered lost only after the shipping carrier completes its investigation.

Contact us with your order number and tracking information. We may ask you to:

• Confirm the delivery address
• Check with household members
• Contact neighbours or building management
• Submit a non-receipt statement
• Cooperate with the carrier investigation

Any refund or replacement will depend on the carrier’s findings and applicable law.

What should I do if tracking shows “delivered” but I did not receive it?

First:

• Check around the delivery location
• Ask household members
• Check with neighbours
• Contact building reception or management
• Wait until the end of the delivery day

If the package still cannot be found, contact the carrier and email support@trustidcenter.com.

What happens if my order arrives damaged?

Contact us as soon as possible and include:

• Your order number
• Photos of the damaged product
• Photos of the shipping package
• Photos of the shipping label
• A description of the problem

Do not throw away the product or packaging until the claim has been reviewed.

What happens if I receive the wrong product?

Contact support@trustidcenter.com with your order number and clear photos of the item received.

After reviewing the issue, we may arrange a replacement, return, or refund.

Are customs duties and import taxes included?

International customers may be charged:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Local handling fees

Unless clearly stated otherwise, these charges are the customer’s responsibility and are not included in the product or shipping price.

Can customs delay or reject my package?

Yes. International shipments may be inspected, delayed, held, returned, or rejected by customs authorities.

Customers are responsible for ensuring that their order complies with the laws and import rules of the destination country.

Do you ship to PO boxes?

PO box delivery depends on the shipping carrier and destination.

Some express or tracked services require a physical street address. Available delivery options will be shown during checkout.

Do you ship on weekends or public holidays?

Orders are normally processed and shipped on business days.

Orders submitted during weekends or public holidays will usually be processed on the next available business day.

Can I cancel an order before shipping?

Contact us immediately at support@trustidcenter.com.

Cancellation may only be possible before processing, personalisation, production, or fulfilment begins.

Approved cancellations are governed by our Return, Refund and Cancellation Policy.

Can I choose express shipping?

Express shipping may be available during checkout.

Express delivery only reduces carrier transit time. It may not reduce production or order-processing time.

Will all items arrive in one package?

Orders containing multiple products may be shipped separately because of:

• Product availability
• Different fulfilment locations
• Package size
• Shipping restrictions

You may receive more than one tracking number.

How can I contact you about shipping?

For shipping questions, contact:

Trust ID Center
Website: TrustIDCenter.com
Email: support@trustidcenter.com

Include your full name and order number so the support team can assist you quickly.