Refund & Returns Policy

Last updated: January 13, 2026

Thank you for shopping with Trust ID Center. This policy explains when an order may qualify for a return, replacement, cancellation, or refund.

Nothing in this policy limits consumer rights that cannot legally be excluded.

1. Return Period

Eligible physical products may be returned within 14 calendar days of delivery, unless a different return period is displayed on the product page.

To qualify, the item must be:

• Unused and undamaged
• In its original condition
• Returned with its packaging and accessories
• Accompanied by proof of purchase

Some jurisdictions provide mandatory cancellation or return rights for online purchases, while exceptions may apply to personalised goods, digital content, and certain sealed products.

2. How to Request a Return

Before returning an item, email:

support@trustidcenter.com

Include:

• Your full name
• Order number
• Product name
• Reason for the return
• Clear photographs if the product is damaged, defective, or incorrect

Do not send an item back until you receive return instructions from us.

3. Non-Returnable Items

Unless required by law, we may not accept returns for:

• Personalised or custom-made products
• Downloaded or accessed digital products
• Completed services
• Used, altered, or damaged products
• Items missing original parts or packaging
• Gift cards or store credits
• Final-sale products
• Sealed hygiene-sensitive products after opening

Personalised goods and certain opened or digital products may be excluded from ordinary change-of-mind returns in some jurisdictions.

4. Damaged, Defective or Incorrect Orders

Contact us promptly if your order arrives:

• Damaged
• Defective
• Incomplete
• Different from what you ordered

Send photographs of the item, packaging, and shipping label.

After reviewing the claim, we may offer a replacement, repair, partial refund, or full refund, depending on the circumstances and applicable law.

5. Return Shipping Costs

Customers are generally responsible for return shipping when returning an item because they changed their mind.

Trust ID Center will normally cover reasonable return costs when:

• We sent the wrong item
• The item arrived damaged
• The item is materially defective
• Applicable law requires us to do so

For eligible EU cooling-off returns, customers may generally bear return postage when they were informed of that responsibility before purchasing.

6. Order Cancellations

Contact us immediately to request cancellation.

An order may be cancelled only before:

• Processing begins
• Production or personalisation starts
• The item is shipped
• Digital content is delivered
• A service begins

Cancellation requests are not confirmed until approved by our support team.

7. Refund Processing

Once an approved return is received and inspected, we will notify you whether the refund has been accepted.

Approved refunds will normally be issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to display the funds.

Clearly stating return deadlines, responsibility for shipping costs, and any restocking conditions helps customers understand the policy before purchasing.

8. Partial Refunds

A partial refund may be issued when:

• Only part of an order is returned
• An item has been unnecessarily handled
• Packaging or accessories are missing
• Part of a service has already been completed
• The customer agrees to keep an item with a minor issue

Any deduction will comply with applicable consumer law.

9. Exchanges and Replacements

Eligible unused items may be exchanged where stock is available.

If the replacement costs more, you must pay the difference. If it costs less, we may refund the difference.

Replacement orders may be offered for damaged, defective, incomplete, or incorrect products.

10. Incorrect Customer Information

Customers are responsible for checking all information submitted during checkout, including:

• Names
• Delivery addresses
• Email addresses
• Product selections
• Personalisation details

We are not responsible for errors caused by incorrect or customer-approved information.

Additional shipping charges may apply when an order must be resent because an incorrect address was supplied.

11. Late or Missing Refunds

Before contacting us about a missing refund:

• Check your bank account again
• Contact your card issuer
• Contact your payment provider

If the refund still does not appear after the expected processing period, email support@trustidcenter.com with your order number.

12. Contact Us

For return, refund, cancellation, or exchange requests, contact:

Trust ID Center
Website: TrustIDCenter.com
Email: support@trustidcenter.com
Returns email: returns@trustidcenter.com
Business address: [Insert your registered business address]

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